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Hong Kong Labware Company Limited
Privacy Policy

Labware is committed to respecting your privacy.


Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect your account.




This privacy policy, together with all related/linked information, documents and the Term of Use, is intended to inform users of Labware (“Labware” or “we” or “us”) and other consumer about the collection, use, and protection of their information. Please read this Policy carefully to understand Labware practices regarding your information and how it will be treated.”)


Labware recognizes the importance of privacy as well as the importance of maintaining the confidentiality of personal information. This Privacy Policy applies to all products and services provided by us and sets out how we collect, use and disclose information in relation to users of the Site. This Privacy Policy also applies to use of the Site via a mobile device, either through mobile applications or mobile-optimized websites.


Payment information; Third-Party Payment Processor: We use a third-party payment processor to assist in securely processing your personally identifiable payment information. When you place an order through the Services, the credit card information that you provide is encrypted and transmitted directly to the third-party. We do not store your credit card information and do not control and are not responsible for the third-party or its collection or use of your information. You may find out more about how the third-party stores and uses your credit card information by accessing the third-party’s privacy policy.


If you submit any information relating to people, other than yourself, on the Site, you hereby represent that have the authority to provide such information and consent to the use of the information in accordance with this Policy.





Information You Share. Labware may collect information you provide directly to us on the Site, via email or through direct communication, including, but not limited to, your name and email address, your payment information, your product configuration information, your transaction information, your opinions about Labware and its products and other marketing related information.


Information Collected via the Site. When you visit the Site, Labware may automatically collect certain technical information from your browser, such as the internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone seeting, browser plug-in types and versions, operating system and platform, and other data about your visit to the Site.

  • Information including username, address, phone number, and email address, will be collected at the time of user registration on the Site. If you are registering a Labware account through social media platforms such as Facebook, we may collect your account name and profile photo at those platforms.


  • If you choose to answer our supplemental questionnaires for registered members, we may also collect marital status, nationality, gender, date and/or year of birth, annual income, monthly spending and user preferences.


  • If you prefer not to provide such information, the use of our services and products will not be affected.


  • If you contact our customer care team, we may record your conversation with us and collect additional information to verify your identity.


  • We record details of users’ activities on the Site. Information relating to such transactions (including, but not limited to, the types and specifications of the goods, pricing and delivery information, any dispute records and any information disclosed in any discussion forum) may be collected when transactions are conducted on or facilitated through the Site.


  • From time to time, we collect information about our users and prospective users during trade shows, industry events and other functions. The information we may collect at these events includes, but not limited to, username, address, phone number and email address.


  • We record users’ buying and browsing activities on our platform including but not limited to IP addresses, browsing patterns, buyer behavioral patterns and equipment information. In addition, we gather statistical information about the Site and visitors to the Site including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors.


Certain data we collect may be defined as personal data under applicable data protection law (“Personal Data”)


To enable us to provide our services and products to users, users need to provide certain categories of data (which may include Personal Data), such as username, address, phone number, and email address. If certain data is required, we will let you know at the time of collection. In the event that users do not provide sufficient data marked as necessary, we may not be able to complete the registration process or provide certain products or services.


Information from Other Sources. Labware may receive information about you if you use any other websites affiliated with Labware or from information you post on or submit to the Site.


Disclosure of other Data. The type and/or methodology of data collection may change from time to time, and we may introduce new features or capabilities to the Site. Any such changes that apply to your information will be reflected in the “What Information About Me Does Labware Collect” section of this Policy.


Can you withdraw your consent to our collection and/ or use of information?

You may withdraw your consent to collect, use, and/or disclose your personally identifiable information held or controlled by us by submitting a request to on deleting your Account. Based on the extent to which you withdraw your consent, the functionality of your Account, Products, and Services may be effected, including loss of access or use of your Account, Products and/ or Services.


How long will the data be stored?

We store your information until we no longer need it to provide the Services, as described in this Privacy Policy, or until you delete your Account as described above, depending on which comes first.



We do not sell or trade your personally identifiable information.

We use the information we collect in the following ways:


To Further an Established Business Relationship. We may use collected information to configure pre-orders or contact you as necessary to fulfill orders or reservations you have placed for Labware products, services. We may also contact you to ask for your feedback about a product, service.


How Does Labware Protect My Information?

Labware has implemented various physical, electronic, contractual, and managerial security measures to protect against loss, misuse, and alteration of information that we store and collect. Unfortunately, no data collection or storage process can be guaranteed to be 100% secure. Should you have further questions or concerns about our security measures, please contact us using the information below.



We employ commercially reasonable security methods to prevent unauthorized access to the Site, to maintain data accuracy and to ensure the correct use of the information we hold.


For registered users of the Site, some of your information can be viewed and edited through your account, which is protected by a password. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. If you share a computer with others, you should not choose to save your log-in information (e.g., user ID and password) on that shared computer. Remember to sign out of your account and close your browser window when you have finished your session.


No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect the information, we hold for you, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.




We keep our Privacy Policy under regular review and may update this privacy policy to reflect changes to our information practices. If we make material changes to our Privacy Policy, we will notify you by email (sent to the e-mail address specified in your account) or post the changes on all the Labware websites, so that you may be aware of the information we collect and how we use it.


Such changes to our Privacy Policy shall apply from the effective date as set out in the notice or on the website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of products and services on the websites, mobile phones and/or any other device will be taken as acceptance of the updated Privacy Policy. We will seek your fresh consent before we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.


Your Rights

You can control how your information is used in the following ways


Opting Out of Communications. Our promotional materials include instructions for opting out of receiving further communications. If you no longer wish to receive promotional emails, you may opt out by contacting us  Please note that even if you opt out of receiving marketing communications, we may still communicate with you regarding an established business relationship, if one has been established. Please allow a reasonable time after reaching out for us to process your request.


Adjusting Cookie Settings. Most browsers accept Cookies until you change your browser settings. However, if you remove or reject our Cookies, it could affect how the Site works for you.


We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.


If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected.



If you have any requests, questions, or concerns about our use of your Personal Data and this Privacy Policy. Please feel free to contact us at

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