Hong Kong Labware Company Limited
Aftersales Policy/Return & Exchange Policy

In order to provide customers with a consistent and simple return/replacement experience, Labware and customer must meet the return/replacement policy requirements described below. The following requirements will automatically apply to Labware return/replacement.

 

Conditions for Returns and Refunds:

A. You can initiate a refund request within 30 calendar days from the date of purchase from Labware Eshop ONLY.

 

B. All returns will be inspected when they are received by Labware and must include the following, or the Return will not be processed.

  1. Original Condition, no physical damage (exclude damages sustained during transportation)

  2. Original Order Number or Receipt required (receipt must show date, product ordered and amount paid)

 

Return Shipping Costs:

  1. Within the first 30 days of placing the order, if you receive a non-working product (please contact our service team first). Labware will pay for shipping by sending a shipping label via email.

  2. After 30 days, you will pay for shipping to Labware. Once the non-working product is received and inspected, Labware will pay for shipping back to you.

  3. If you return the order within the first 30 days due to not liking the product for any reason, you will need to pay for shipping for Labware.

 

Contact us

Customer support:service.cs@labware.com.hk (Recommend)

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